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Innere Stadt • Mon-Fri 10-7, Sat 10-2
0316 80 77 35 • By appointment only

Privacy Policy

The legally binding version is the German version available at Datenschutz.

Privacy at a glance:

  • We only collect data that you voluntarily provide via our contact form or email.
  • Your information is used solely to process your requests and schedule appointments.
  • We use external service providers for hosting and form processing (including the USA).
  • You have the right to access, correct, and request the deletion of your data at any time.

This Privacy Policy enters into force on 12 October 2026. It describes how Batsmanluno GmbH handles personal data in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

1. Data Controller

The entity responsible for the processing of data on this website is:

Batsmanluno GmbH
Jakominiplatz 14
8010 Graz
Director: Johanna Bauer
Share Capital: 10,000 €
Email: [email protected]
Phone: 0316 80 77 35

2. Collection and Purpose of Data Processing

We process personal data in the following instances:

  • Contact Form: Name, email address, and message to answer your specific inquiry.
  • Email and Phone Communication: Contact details for appointment coordination and project clarification.
  • Technical Data: IP addresses and log files processed by the hosting provider to ensure system security and stability.

Processing is carried out exclusively to fulfill our contractual obligations or based on our legitimate interest in efficient customer communication (see Terms and Conditions Section 3).

3. Legal Basis for Processing

Data processing is based on the GDPR and the Austrian Data Protection Act (DSG):

  • Art. 6 Para. 1 lit. b GDPR: Performance of a contract or pre-contractual measures.
  • Art. 6 Para. 1 lit. a GDPR: Your explicit consent (e.g., when submitting the contact form).
  • Art. 6 Para. 1 lit. f GDPR: Legitimate interests of the company.

4. Data Transfer to Third Parties and Third Countries

To provide our services, we employ the following partners:

  • Hosting: World4You Internet Services GmbH, Wolfgang-Pauli-Straße 2, BT3, 4020 Linz. Data is stored on servers within the EU.
  • Form Processing: We use the service FormSubmit (formsubmit.co), which is based in the USA. By using the form, you consent to the transfer of your data to the USA. We note that the level of data protection in the USA may not meet EU standards, although FormSubmit is committed to maintaining common security standards.

5. Storage Period and Erasure

We store your data only for as long as necessary for the purpose of processing or as required by legal retention periods (e.g., tax and accounting obligations).

Your consent for data processing (stored in localStorage under the key btsm-consent) is valid for a period of 180 days. After this period, or upon clearing the browser cache, a new consent will be requested.

6. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

  • Right to access the data stored about you.
  • Right to rectify inaccurate data.
  • Right to erasure ("Right to be forgotten").
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to the processing of your data.

Please send any such requests to [email protected].

7. Supervisory Authority and Jurisdiction

In the event of data protection violations, you have the right to contact the competent supervisory authority:

Österreichische Datenschutzbehörde (DSB)
Barichgasse 40-42, 1030 Wien
Website: https://www.dsb.gv.at

The place of jurisdiction for all disputes arising from this agreement is Graz, Austria. These provisions also consider the requirements of § 165 Para. 3 TKG 2021, the KSchG, and the FAGG.